Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, including:

• Name, email address, and shipping address
• Payment information (processed by third-party providers)
• Ethereum wallet addresses (when you connect your wallet)
• Order history and purchase information
• Communication preferences and correspondence

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Send you confirmations and updates about your orders
• Mint and transfer NFT certificates to your wallet
• Award and manage your Hearts loyalty tokens
• Respond to your questions and provide customer support
• Send marketing communications (with your consent)
• Improve our website and services

3. Blockchain Data

When you interact with our smart contracts, certain information (wallet address, transaction history, token balances) is recorded on the Ethereum blockchain. This data is public and cannot be deleted or modified. We do not control the blockchain and cannot remove this information.

4. Information Sharing

We may share your information with:

• Payment processors to handle transactions
• Shipping providers to deliver your orders
• Service providers who assist in our operations
• Law enforcement when required by law

We never sell your personal information to third parties.

5. Cookies and Tracking

We use cookies and similar tracking technologies to improve your experience, analyze usage patterns, and deliver personalized content. You can control cookies through your browser settings.

6. Data Security

We implement appropriate security measures to protect your personal information. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

7. Wallet Security

You are responsible for securing your cryptocurrency wallet and private keys. We never ask for your private keys or seed phrases. We are not responsible for lost or stolen funds due to compromised wallets.

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal obligations)
• Opt-out of marketing communications
• Object to processing of your information

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

10. International Transfers

Your information may be transferred to and processed in countries other than your country of residence. By using our services, you consent to such transfers.

11. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

privacy@heartsofchrome.com